Technical Support Engineer - Network

Competitive
Permanent
Cork
12 Apr 2019
BBBH727691

Technical Support Engineer - Network- German Speaking

My Client, a Cork based IT security Company that protect networks, servers, and devices, wherever they are, is looking for a Technical Support Engineer with a strong customer service focus to join their team that help support products, customers, partners and other engineers.

If you are an individual who is passionate about creating a uniquely positive support experience as well as enjoying resolving technical challenges then this is the role for you! My Client is looking for an experienced German speaking customer focused Network Engineer.

There are a number of German Technical Support positions open across different technical levels within this team, below is a brief description of duties and requirements, send in your CV or get in touch to find out more detail the technical level suited to you.

Main Duties

You will be reporting to the Technical Support Team Leader and will be required to:

Provide customer Support via Phone or Emails & being a customer ambassador who is passionate about creating a positive customer experience

Achieve the target of call cases set out for the day

Resolve technical issues including networking/security and general technical faults the customer may have

Ensure customers have the tools and knowledge they need to run their business

Resolve the technical issue as efficiently and effectively as possible, if this isn't possible, escalate the issue to the Global Support team and other departments within the company

Create online help content to document previously unknown solutions and help a large group of customers

Skills & Experience

Essential:

Experience in a customer facing role and supporting customers remotely via phone/email within an IT environment

Experience working with Windows Desktop and Server Operating Systems and Linux based networking appliances

Experience dealing with Networking Issues - configuration of Firewalls switches and routers and troubleshooting protocols

Experience with security solutions (Anti-Malware, Mobile, Email, Web and Encryption standards)

CCNA would be desirable

Bachelors degree in Computer Science or a related field of study

General Computer skills including - Setting up, upgrading, troubleshooting, installation and configuration

Fluent in German both verbal and written

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Ellen Walsh's picture
Consultant | IT Recruitment
Cork 353 (0) 21 2300300 | ellenwalsh@morganmckinley.ie