Technical Support Engineer

Competitive
Contract
Dublin
23 Jan 2020
BBBH751613

A newly created opportunity for a Technical Support Engineer has arisen within a within a Multination company based in Blanchardstown Dublin.

This position requires for someone to start as soon as possible.

You should have a proven track record in the following areas:

* Queue management with a strong focus on achieving service targets
* Delivering world class customer experience
* Championing adherence and compliance to process and policy
* Creation and maintenance of a robust library of documentation to support all areas of team activity
* Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall team performance
* Ability to manage mini projects and execute to plan. This should include Office moves, Renovations and M&As as well as software & hardware deployments.

You should be the primary source of knowledge for team members on:

* Imaging PC's and MAC's. (knowledge of SCCM and Casper)
* Active Directory Users and Computers (ADUC)
* Enterprise collaboration clients e.g Skype for Business, Slack
* End-User/Client facing configuration of Office 365
* Supporting triage steps to determine User, PC, Network, or Application issues
* Ticket management with the goal of providing timely updates to clients.
* Network Printer installation / troubleshooting
* Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
* Knowledge, awareness and dissemination of process and policy
* Reporting and escalations as required to management team

Qualifications:

* 3-5 Years of Experience and…

* Strong logical thinking, and troubleshooting skills
* Technical expertise with Mac and Windows OS
* Outstanding customer service skills
* Work efficiently and effectively without sacrificing quality
* Be a team player with strong communication skills

 

 

 

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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