Solutions Engineer

Competitive
Permanent
Dublin
23 Apr 2019
BBBH728387

Solutions Engineer

We are working with our client, a network intelligence, SaaS operation to source an experienced Solutions Engineer to join their team of super heroes in Dublin, Ireland office location. You will have the opportunity to be the customer interface of an exciting new technology.

The candidate should possess the following:

  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Knowledge of unified communications
  • Experience with application and network performance analysis solutions
  • Experience with packet analysis of application and network protocols
  • Experience with scripting languages (e.g., Python, Perl, Javascript)
  • Experience with Apple, Linux and Microsoft operating systems

Responsibilities include:

  • Support the technical sales process
    • Assist sales in technical prospecting to help uncover opportunities
    • Demonstrate solution to showcase capabilities and use-cases
    • Build and maintain a technical and trusted advisor relationship with customers
    • Support customers during solution trials
    • Scope and architect solution deployments
    • Present to decision makers during trial wrap-up meetings
    • Participate as a member of the Solutions Engineering team
  • Participate on weekly team meetings
    • Participate in quarter business review sales meetings
    • Present technical topics and successful wins
    • Share technical challenges and ways to overcome
    • Interact with team to ask questions, share experiences, and exchange ideas
    • Help establish and enhance demonstration material showcasing the solution
    • Research technical topics impacting the industry to grow as an industry leader
  • Interface with Marketing Support trade shows and networking events
    • Support atConnect events
    • Contribute to blog and social media posts
    • Suggest and contribute to white-papers and case-studies
  • Interface with Product Management and Engineering
    • Provide solution feedback from hands-on use and customer interaction
    • Record solution suggestions and enhancements through Customer Success
    • Participate and provide feedback on internal and external solution beta programs
  • Interface with Customer Success
    • Coordinate with Customer Success in providing post-sales support (e.g., training, deployment, support)
    • Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Requirements:

  • 2+ years of experience and proven track record in a Technical Sales or related profession
  • A degree in Electrical Engineering, Computer Science or related field
  • Experience with Salesforce
  • Occasional travel required

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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