Service Desk Analyst

€30k - €40k
Cork City
26 Aug 2019

Excellent role open in Cork for a Service Desk Analyst - initial 6 month FTC with very strong view to permanency!

Initial 6 month FTC opportunity for a Service Desk Analyst in Cork - this role has the opportunity to extend further, or potentially go permanent.

This role will offer exposure to a broad range of technologies - career advancement a massive advantage in this position.

Experience required -

  • Act as first point of contact for Helpdesk through phone and email requests.
  • Administration of Helpdesk for logging support calls and tracking calls through to resolution.
  • To provide 1st and 2nd level support to all users.
  • Dealing with 3rd level team members to resolve outstanding issues.
  • Diagnose and resolution of support issues for desktop/laptop software and hardware
  • Ensure that installation of new releases and patches of software is completed on desktops/laptops
  • Network troubleshooting and diagnosing of network cards, network points and cabling issues

Stamp 4 or EU passport essential

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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