Senior Digital Engagement Platform Manager

Dublin City Centre
14 May 2019

An exciting opportunity for a Senior Digital Engagement Platform Manager in Dublin or Cork.

We are working closely with our client - a leading player in the financial services market - to hire an experienced Senior Digital Engagement Platform Manager to join their operations. This role can be based in either Dublin or Cork and will involve travel to the offshore service team in India at least twice per year.

This permanent role will take responsibility for the configuration of the platform across applicable channels developing an internal support competency and delivering a best in class experience for our customers and colleagues.

Main Duties

  • Build an enduring working relationship with both Platform supplier and System Integrator to deliver the platform on schedule and to budget
  • Lead a culture of 'automate first' across the life cycle and the full stack
  • Provide support to the Transformation Leads, aid decision-making and propose options and solutions
  • Work closely with the System Integrator in the build and deployment of the solution ensuring knowledge transfer takes place in advance
  • Lead and inspire the Digital Engagement Platform team to deliver high levels of operational efficiency, fostering a fact-based test & learn approach and build a culture of continuous improvement across the team


  • Minimum of 7 years experience in a Technical Delivery role
  • 3rd level qualification in a related discipline
  • Expert working knowledge of Change management
  • Broad knowledge of the Banking / Financial Services industry
  • Broad understanding of API Frameworks
  • Experience in managing and engaging with near and offshore partners
  • Experience in delivering external and internal facing platforms

This is an exciting time of growth and innovation to join this company as this can offer a strong level of career satisfaction to the right person.

If you would like to hear more about this role, please send a copy of your CV to Bianca in Morgan McKinley for a confidential discussion.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Bianca Santos's picture
Consultant | M3S, Cork
Cork 00 353 21 2300 300 |