Process Manager

Competitive
Contract
Dublin
12 Nov 2019
BBBH746511

Our client a leading multinational in the tech space is looking for a Process Manager with experience in Launch management, Custom Support Operations and Program management .

Our client a leading multinational in the tech space is looking for a Process Manager with experience in Launch management, Custom Support Operations and Program management .

The Process Manager will play a critical role in helping teams scale their impact by documenting and standardising processes which enable the teams to follow a lean method to support product teams with relevant launches, user voice and bespoke solutions. They will start with managing launches, user feedback, implementing bespoke innovative solutions and reporting and then focus on scaling the same to all.

Responsibilities

  • Launch management: Manage distinct launches across various Identity products to create scalable processes for launch management.
  • Own user feedback reporting and deep dive: Own insights generation from various user feedback reports from different channels. Explore new feedback strategies via surveys and new product integration's to enable products to understand the voice of the user.
  • Product knowledge: Develop product knowledge quickly to become an SME within and across Product areas globally, and execute on cross-product support efficiencies
  • Custom support solutions: Own custom support operations/solutions and program manage/drive the implementation of various pilots in a lean manner to gain relevant/ well defined insights.
  • Reporting and recording of impact: Own reporting for the team and define clear set of usable metrics/methods to measure success. Also measure the success of any transition to new models via continuous iterations.
  • Research: New support methods, channel, and staffing, and own pilot life cycle
  • Stakeholder management: Partner with cross-functional user stakeholders to propose and execute on streamlined and automated projects

Mandatory skills

  • Bachelor's/Master's degree or equivalent experience.
  • Self starter-Needs limited guidance and is excited to take up new opportunities, delivering on the same and driving the same to completion with a focus on making them easily scalable.
  • Problem solver-Strong problem solving capabilities to deliver on bespoke innovative solutions for various internal and user facing products.
  • Strong written and oral communication-Strong written, oral communication, and people skills; able to build effective working relationships with various stakeholders and external users.
  • Strong program manager-Ability to manage multiple projects/launches and drive them to conclusion with excellent time management, assessment and ability to coordinate across time zones and cross functional teams.
  • Data driven-Comfortable with data analysis and able to identify key metrics, work on measurement strategies, reporting along with creating crisp narratives for the leadership to take relevant go/no-go decisions.
  • Expert on scaling lean processes-Able to identify, solve and scale processes using lean principles and make sure they truly solve a problem.

Desired skills

  • Strong program and process management skills
  • Ability to run deep, structured and solid analyses which ease decision making
  • Expertise on processes for collecting user feedback and translating into actionable insights
  • Sufficient technical background to be able to file useful bugs for Product and technical teams

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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