Partner Experience Associate

Competitive
Contract
Dublin
08 Feb 2019
BBBH720009

Customer Support Role with World's Leading Search Engine

Working within the Partnerships team, you will be responsible for collecting satisfaction feedback through different channels, analyse the data, and provide actionable insights to the rest of the team to help them improve customer experience.

Responsibilities:

  • Analyse, filter, and categorise publishers' feedback collected via multiple channels
  • Identify actionable trends and create monthly feedback reports
  • Collaborate with sales and support teams in the analysis and segmentation of open comments collected via surveys and identify top trending topics by team
  • Improve the current surveys design to ensure consistency across teams

Requirements:

  • BA/BS Degree
  • Excellent analytical and problem-solving skills
  • Ability to work in a cross functional team
  • Strong communication and interpersonal skills

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

Kimberely Tompkins's picture
Senior Consultant | Remote Delivery, Cork
Cork 353 (021) 2300 300 | ktompkins@morganmckinley.ie