Operations Performance Manager

24 Jan 2020

NBI-Operations Performance Manager


National Broadband Ireland (NBI) will be the designer, builder and operator of the ultrafast broadband network for rural Ireland. It was established by Granahan McCourt (GMC), an international investor in technology, media and telecommunications with 30 years of experience partnering with governments, corporations and people to drive development of communications infrastructure.


NBI has presented its vision for world-class, gigabit-speed broadband for every home, farm, school and business in areas of the country which are not fully served by commercial operators (the "Intervention Area"). National Broadband Ireland will supply broadband to the one quarter of Irish people and premises which currently cannot access high-speed broadband through commercial services. It guarantees a level playing field for 1.1 million people, 540,000 premises including 100,000 businesses and farms, and over 600 schools.



Key Objectives / Accountabilities:

NBI is looking for an experienced and enthusiastic Operations Performance Manager who wants to jump in head-first and help build a mission-driven company from the ground up. You are detail oriented and you love efficiency and excellent service. You are pragmatic, flexible and comfortable with change as a company's requirements inevitably evolve and change. You will directly contribute to the building of a state-of-the-art operations capability by supporting the design, implementation and measurement of network and processes performance within operations. You will work with a diverse team of people with operations, engineering and IT expertise. You will be responsible for measuring and reporting on our Network and Operations KPI's as well as analysing and measuring the performance of and ensuring continuous improvement in key processes.


Key Responsibilities:

  • Manage a small team of highly skilled analysts/engineers
  • Contribute to the design of best practice Management & Assurance processes that meet the business objectives and KPI's.
  • Designing dashboards and reports as well as specifying analytics tools for measuring, reporting, trending and forecasting our Network, Operations, Contractor, Service Provider and Government KPI's
  • Working with Commercial, Engineering, Operations and IT stakeholders to ensure alignment on measurement and reporting methods and procedures
  • Provide clarification and act as a subject matter expert for requirement enquiries by solution designers and project delivery managers.
  • Monitor and contribute to the performance management of the operations teams and 3rd party contractors.
  • Contribute to a team culture of excellence, efficiency and continuous improvement


Knowledge & Experience:

  • 10 years' experience in telecoms and or utility operations
  • 3+ years' experience of defining and improving service delivery processes
  • 3+ years' experience and certification in ISO & Lean Six Sigma quality and continuous improvement methodologies
  • Demonstrable experience selecting and implementing analytics tools
  • Experience working with IT business analysts
  • Good knowledge and experience with eTOM and or ITIL. Certification an advantage.
  • Experience working with IT business analysts
  • Knowledge of AI, ML, DL and the practical application of these technologies
  • Excellent written, oral communication, reporting and presentation skills
  • Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values.


Morgan McKinley are working in partnership with National Broadband Ireland.

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