Operations Administrator - Mortgage Operations - 5537

19 Jul 2019

KBC - Mortgage Operations Administrator

The essential duties of the Mortgage Operations Officer include the following:

  • Provide a high quality professional service by providing prompt responses and first time resolution of customer queries.
  • Communicate with clients in a professional way
  • Daily task and time management
  • Provide high quality administration function in relation to servicing Mortgage & Consumer Finance accounts and products.
  • Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail
  • Providing account information within agreed deadlines.
  • Ensure procedures and compliance requirements are adheredUpdating Client Accounts, confirming by letter where necessary and ensuring absolute accuracy at all times

Knowledge, Education & Experience:

  • A minimum of 2 years of demonstrated mortgage servicing work experience at administrator level.
  • Relevant third level qualification or professional equivalent.
  • QFA desirable.
  • Some understanding and knowledge of the regulatory environment in Ireland (particularly Consumer Protection) would be beneficial
  • Proficiency in a suite of MS office products is essential.


Skills and Abilities:

The Candidate should possess the following skills and competencies:

  • Strong analytical ability and attention to detail combined with good judgement and an ability to think independently
  • Proven ability in meeting challenging deadlines
  • Results focused and the ability to perform to meet stretch targets
  • Self-motivated and highly energetic with the ability to work on their own initiative or as part of a team
  • Customer focused
  • High level of numeracy, good organisational skills and a high attention to detail
  • High level of motivation and have the ability to work on their own initiative
  • Excellent customer service skills
  • Excellent knowledge of the KBC Mortgage product
  • Previous experience in a mortgage servicing role would be beneficial
  • Strong administration/letter writing skills and the ability to work under pressure and to strict deadlines

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Morgan McKinley are the on-site recruitment partners for KBC Ireland

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