KBC - Mortgage Operations Administrator
The essential duties of the Mortgage Operations Officer include the following:
- Provide a high quality professional service by providing prompt responses and first time resolution of customer queries.
- Communicate with clients in a professional way
- Daily task and time management
- Provide high quality administration function in relation to servicing Mortgage & Consumer Finance accounts and products.
- Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail
- Providing account information within agreed deadlines.
- Ensure procedures and compliance requirements are adheredUpdating Client Accounts, confirming by letter where necessary and ensuring absolute accuracy at all times
Knowledge, Education & Experience:
- A minimum of 2 years of demonstrated mortgage servicing work experience at administrator level.
- Relevant third level qualification or professional equivalent.
- QFA desirable.
- Some understanding and knowledge of the regulatory environment in Ireland (particularly Consumer Protection) would be beneficial
- Proficiency in a suite of MS office products is essential.
Skills and Abilities:
The Candidate should possess the following skills and competencies:
- Strong analytical ability and attention to detail combined with good judgement and an ability to think independently
- Proven ability in meeting challenging deadlines
- Results focused and the ability to perform to meet stretch targets
- Self-motivated and highly energetic with the ability to work on their own initiative or as part of a team
- Customer focused
- High level of numeracy, good organisational skills and a high attention to detail
- High level of motivation and have the ability to work on their own initiative
- Excellent customer service skills
- Excellent knowledge of the KBC Mortgage product
- Previous experience in a mortgage servicing role would be beneficial
- Strong administration/letter writing skills and the ability to work under pressure and to strict deadlines
Morgan McKinley are the on-site recruitment partners for KBC Ireland