NBI - Regional Field Engineer - Athlone

29 May 2020

NBI - Regional Field Engineer - Athlone


National Broadband Ireland (NBI) will be the designer, builder and operator of the ultrafast broadband network for rural Ireland. It was established by Granahan McCourt (GMC), an international investor in technology, media and telecommunications with 30 years of experience partnering with governments, corporations and people to drive development of communications infrastructure.

NBI has presented its vision for world-class, gigabit-speed broadband for every home, farm, school and business in areas of the country which are not fully served by commercial operators (the "Intervention Area"). National Broadband Ireland will supply broadband to the one quarter of Irish people and premises which currently cannot access high-speed broadband through commercial services. It guarantees a level playing field for 1.1 million people, 540,000 premises including 100,000 businesses and farms, and over 600 schools.

Key Objectives / Accountabilities:

You are comfortable with a constantly changing environment. You are detail oriented and you love efficiency and excellent service. You will directly contribute to the building of a state of the art operations capability, working in the NBI second line support team; ideally with domain expertise across two or more of OSS, Optical Line Termination (OLT), Optical Network Termination (ONT), DWDM and IP (Nokia an advantage); and requiring deep specialist domain expertise- or the aptitude to develop such in OLT, ONT and Passive Optical Network (PON) technology, systems and related processes.

You get the importance of teamwork and you understand the importance of developing a strong relationship with our Network Operations & Engineering teams as well as managing the performance of third-party vendors who will provide third-line support.

You will work with a diverse team of people - with ICT systems and operational process expertise; and you will be responsible for delivering specialist OLT, ONT and PON technical support to assure continuity of network service; and the installation, commissioning and test of network infrastructure.

Key Responsibilities/requirements:

  • Must live or be prepared to live within 3 months of being hired within 5/6km of the regional town centre in the area you apply to be responsible for
  • Responsible for a region of approximately 40-50 nodes.
  • In field repair and preventative maintenance to support optimal function and performance of all FTTH access network elements across the OSS, OLT, ONT, Microwave DWDM and IP domains; specializing in Fibre, OLT, ONT & PON
  • Support the resolution of complex customer issues
  • Support the adherence to key operational processes
  • Support the acceptance of new/enhanced network resources into production
  • Support the resolution of complex single- and multi-domain issues
  • Contribute to the performance management of the operations team and third-party contractors
  • Contribute to an open team culture of excellence, efficiency and continuous improvement
  • Develop a strong relationship with colleagues in the Network Operations Centre and the Customer Operations teams; as well as liaising with third-party vendor specialists who will provide third-line support
  • Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs

Knowledge & Experience

Our ideal candidate will have:

  • 5+ years technology/operations experience in an ICT environment
  • A third level qualification in engineering, computer science, physics or similar
  • Skilled in OLT/ONT trouble shooting, OTDR testing, Fibre Fault finding, Core Fibre, FTTx
  • Ideally, domain knowledge across OSS, OLT, ONT, DWDM & IP (Nokia an advantage); and deeper domain expertise in Fibre Fault finding, OLT, ONT & PON
  • Knowledge of Analytic Trouble Shooting (ATS) techniques; test methodologies and techniques; and an aptitude for analysis, prioritization and clear technical communication - to identify root causes of functional and performance problems and generate remedies and resolutions
  • Highly responsible with an ability to work on call and on own initiative
  • Excellent understanding of ICT operations
  • Excellent written, oral communication, reporting and presentation skills
  • Excellent people skills
  • Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values

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