Mortgage Resolution Executive

€40k - €50k
Dublin South
19 Sep 2019

Mortgage Resolution Executive required for Dublin South

Mortgage Resolution Executive

Location: Dublin South

Salary: €38,000- €45,000

One of Ireland's leading Mortgage providers is looking for a Mortgage Resolution Executive with extensive experience in Mortgage products and processes to join their team. The role will require the successful candidate to work closely with customers who are in mortgage arrears in implementing solutions. This is an excellent opportunity to join the company at a period of growth and is ideal for career focused individuals who want to develop. Apply Today!


  • Contacting customers in arrears to discuss long term solutions to their arrears situations
  • Develop excellent customer relationships and deal appropriately with challenging situations
  • Completion of detailed Financial Statements over the phone ensuring a high attention to detail is maintained
  • Challenging borrowers on items of expenditure that are not in line with acceptable levels
  • Understanding customers previous payment history and analysing income and expenditure of their accounts
  • Making recommendation on their financial profile to assist their situation
  • Managing cases so that they are directed towards to the most suitable situation
  • Reviewing all options with customers as outlined in the Financial Regulator's Code of Conduct for Mortgage Arrears
  • Discussing the disposal of the mortgage where appropriate
  • Dealing with incoming calls and correspondence
  • Maintaining a close relationship with thirds parties including MABS and customer debt mediators
  • Maintaining customer contact and following up on cases
  • Achieving demanding targets on a quarterly basis
  • General administration duties and working on internal projects


  • Minimum 2 years' experience in mortgage resolution within an Arrears Support Unit (ASU)
  • Experience with loans arrears/ commercial lending is also acceptable


  • 3-4 years in credit resolution role dealing with customers. APA(Loans) is not essential for candidates with this background
  • Experience in similar environment where several systems and databases are being used at once
  • APA (Loans) or similar qualification is desirable
  • Strong negotiation skills to reach solutions on challenging cases
  • Ability to assess borrowers situation bases on their payment patterns and profile
  • Ability to identify appropriate payment options and make detailed recommendations
  • Target driven and hard working
  • Able to take initiative and follow through on tasks
  • Excellent customers service and interpersonal skills
  • Comfortable working with systems and databases
  • Excellent written and verbal communication skills
  • Excellent attention to detail

Apply Online Today!

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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