The Permanent Closure (Recovery) Team Administrator will be responsible for the management of a portfolio of Residential Mortgages within the Recovery area
Permanent Closures Administrator
12 month ftc
The Permanent Closure (Recovery) Team Administrator will be responsible for the management of a portfolio of Residential Mortgages within the Recovery area. The successful candidate will form an integral part of a multi-skilled team and will work alongside the ASU Legal, Field and Property Management Teams to ensure enforcement actions are progressed in an effective & timely manner.
Key Duties and Responsibilities:
Manage a portfolio of cases at the latter stages of the escalation process, to ensure that KBCI's recovery is maximized. This will involve
a) Gaining a thorough understanding of individual case histories
b) Assessing Standard Financial Statements to establish if resolutions can be found.
c) Providing instructions to the Legal team to enable the case progress through the court stages where an alternative solution cannot be found
d) Assessing Standard Financial Statements and negotiating with the borrower and/or their representatives to establish if alternative solutions to repossession can be found
e) Ensure that cases are progressed swiftly and effectively through the correct escalation process in accordance with KBCI guidelines
f) Working closely with the ASU Legal, Field and Property Management Teams
g) Contact with borrowers (telephone or face-to-face), prioritising cases with particular attention being given to higher risk connections, to reduce the risk of loss to the bank.
h) Review outcomes of court hearings for further action to be undertaken.
i) Ensure all dealings with borrowers are in line with the KBC Customer Charter and appropriate Codes & Legislation.
j) Ensure adherence to Departmental Procedures.
Knowledge, Education & Experience:
*The successful candidate will typically have a minimum of 3 years relevant experience in a Collections / Credit Assessment environment related to residential mortgage lending.
*Relevant third level qualification or professional equivalent.
*QFA qualified/part qualified and committed to further continuous development
The successful candidate needs to demonstrate:
*A thorough understanding of debt collection and enforcement processes (knowledge of the Legal Process would be an advantage).
*Solution based thinking to include consideration of alternative resolution options.
*Strong interpersonal skills and the competency to work both on an individual basis and as part of a team. The role requires the individual to demonstrate a high level of accuracy, attention to detail and precise record-keeping.
*Excellent communication skills (written and verbal) and the ability to negotiate effectively over the telephone and/or face to face.
*Strong organisational skills, the ability to demonstrate initiative and to deal with problems urgently.
*Qualities that reflect a proactive team player who is motivated by achieving targets.
*A flexible approach to work and the confidence to work in a fast moving & exciting environment.
*Excellent working knowledge of MS Word/Excel.