KBC - Operations Associate - Reconciliations 5329

Dublin City Centre
24 Apr 2019

This is an excellent opportunity for a professional with previous experience in similar role.

KBC - Dublin

Operations Associate - Reconciliations

12-month Special Purpose Contract

Essential Duties

  • Review and assess any new reconciliation requirements and any associated capacity impacts
  • Review and assess the set-up of new reconciliations on Intellimatch
  • Assist with the Management of Capacity using AOM to oversee forecasting & Productivity levels for the team
  • Supporting management to ensure that a robust control environment exists within the team and that all risks are appropriately managed and operational losses are minimised
  • Act as point of contact for all Audit, Compliance and Operational Risk matters - this will include active participation in reviews, maintaining issue logs, timely closure of actions, etc.
  • Management Information Reporting - ensure that appropriate Management Information Reporting is in place which covers and tracks all key SLAS & KPIS for the area
  • Dealing with complaints and manage escalation and ensuring root cause is identified and additional controls implemented if required.
  • Ensure team SLAs and KPIs are being met
  • Provide a high quality professional service by providing prompt responses and first time resolution of queries.
  • Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail
  • Ensure procedures and compliance requirements are adhered to in relation to daily tasks
  • Assist Line Manager and Team members with ad hoc administrative duties as stipulated
  • System and End User Testing involving Reconciliation Department
  • An ability to deal with internal & External queries and requests

Essential Skills, Experience and Qualifications

  • Proven ability in managing diverse and conflicting priorities and meeting challenging deadlines;
  • Knowledge of all the systems used by the Recs team Eg Retail ,T24, AOM, Oracle
  • Strong communication skills with an ability to deal with all levels in a confident and professional manner.
  • Strong Customer centric focus.
  • Must have a very flexible approach to work and be confident working in a fast moving, exciting environment.
  • An ability to identify skills gaps and arrange cross training
  • Be a proactive team player who is motivated by achieving targets.
  • Excellent attention to detail required.
  • Ability to problem-solve and develop more efficient ways of working
  • Operations Management using Capacity Plans for Productivity analysis


  • 3-5 years+ experience working at a similar level with Reconciliations and People Management experience


  • Reconciliation & Control Experience essential
  • Experience in leading and supporting teams
  • Technically competent in the use of Back Office systems

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