Inside Sales Specialist

Dublin City Centre
03 Apr 2019

One of the world's leading tech companies is looking to hire an experienced Inside Sales Specialist in Dublin

SMB Sales Account Management Representative, Cloud - English

Location: Dublin
Contract: 10 months
Languages: English

As a member of the Cloud team, you inspire leading companies, and government agencies to work smarter with the Client's Cloud tools. You champion the innovative power of our products to make organizations more productive, collaborative, and mobile.

Based in a sales hub you will apply best-in-class revenue generation skills to identify opportunities to upsell, cross sell and renew existing SMB clients -with a strong focus on upselling. The SMB Sales team focuses on engaging with Cloud clients and Partners to improve customer lifetime value and create scalable solutions. These responsibilities require a strong understanding of our Cloud solutions and an ability to interact positively and proactively with customers and partners.

Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life.

The Role: (focus on upselling exisiting Cloud clients to premium Cloud editions)
Deliver against assigned sales goals while prioritizing an outstanding customer experience. Identify opportunities to upsell, cross sell and renew existing SMB clients. Contribute to Account Management revenue in generating and developing business growth opportunities.
Explore and understand complex customer requirements on both a business and technical level. Respond to incoming customer inquiries and resolve any issues prior to contract expiration.
Develop relationships with the most strategic clients and Partners - all to maximize business results in the SMB sector.
Lead business growth campaigns from conception, planning, execution, and launch to post-launch analysis. Establish key relationships cross-functionally with regional peers, Sales Operations, Product Management, and Product Marketing teams and coordinate with them as needed to resolve customer issues.
Analyze data trends and client performance, prepare and conduct presentations, while maintaining effective communication with customers via phone/email and video conferencing technologies.


Mandatory Requirements:

  • Diploma/BA/BS degree 2+ years of sales/relationship management/customer experience, ideally in the technology industry with SaaS, PaaS or IaaS products and platforms.
  • Proven ability to achieve and exceed targets. Ability to speak and write in English (native) preferably.
  • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
  • Strong business/commercial acumen.
  • A team player with strong analytical as well as communication and presentation skills, both written and verbal.
  • Basic understanding of and belief in the entire suite of Client' Cloud products.

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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