Exciting opportunity for HR support staff with French/German/Spanish to join a leading global company.
As the HR Associate, you will be the first point of contact for most HR enquiries from employees, managers and HR across a wide variety of HR processes and transactions.
Your key responsibilities will include:
Taking, assessing and resolving first line calls, chats, and emails on the helpdesk.
Logging all interactions on the call management system or case management tool, referring or closing calls as appropriate and resolving enquiries within agreed time frame.
Explain and applying HR policy and procedures to advise managers, employees and HR through their query.
Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
Manage escalations, direct or liaise inquiries where necessary to Centre of Expertise, Shared Service Centre Management and external parties e.g. benefit provider etc.
Maintain electronic employee personnel files.
May require work in shifts to provide coverage to other team members in accomplishing team objectives
2-3 years' experience in a call centre supporting operations preferably in HR
Bachelor's Degree or equivalent work experience
Bilingual/multilingual - French, Spanish, Germany,
Strong oral communication, listening and customer service skills
Knowledge of using call logging/ case management tools preferred
Prior experience of Workday & specialized knowledge in HR is preferred
Quality driven and solution oriented
Flexibility in hours worked expected, some holiday work required.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.