HR Shared Services Support - Dutch
Are you a fluent Dutch speaker with HR or Customer Service experience?
A great opportunity to work in a global organization as part of a HR Services teams. You will provide direct support to employees, other HR groups and management.
This is a permanent role offering excellent benefits in a dynamic, fast paced environment.
The HR Shared Services team provides support to all employees and managers in the EMEA region across all aspects of the employee lifecycle from hiring through to all HR requirements.
This is a full time, permanent position and would be ideal for a candidate who is looking to start their career in HR and gain exposure to HR policies and procedures at a regional level.
Role and Responsibilities
The primary point of contact for employee and manager HR-related enquiries ensuring timely, quality resolution of all issues raised.
Create appropriate documentation to support employee and manager transactions through a global HR system. This includes new hire transactions, promotions, leaves, separations etc.
Maintain accurate employee records and transferring inquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.
Identify and escalate priority issues and routing to the appropriate team for quick resolution.
Adhere to Service Level Agreements for the timely resolution of all assigned tasks.
Work with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
Ensure compliance with all relevant quality and legislative policies, procedures, and controls in the region.
Level 8 degree with an emphasis in HR or Business or other related discipline.
1-3 years customer contact experience if not educated to degree level.
Fluent in Dutch or Flemish, as well as English.
Strong team player with a passion for working in a fast-paced international HR team.
Desire to build a career in HR with an appetite for lifelong learning.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.