Seeking a Head of Credit Management role for Ireland's largest mobile phone provider
Head of Credit Management
As Ireland's leading total communications company, we need to ensure that we have a best in class efficient, effective credit management and cash collection function.
About the role
The Head of Credit Management will have overall / end to end responsibility for the strategy, policy and procedures relating to cash collection, customer scoring and credit assessment - and for executing on these policies and procedures.
Key metrics will relate to cash collection, age and health of the debtors ledger, customer satisfaction, cost, bad debt & involuntary churn
You will have the management skills to lead, coach and motivate a team, as well as the confidence to make strong, customer decisions based on a combination of data, insight, experience and accepted risk profiles.
With real passion and understanding for continuous process improvement you'll successfully spot new opportunities to optimise our credit assessment within acceptable risk profiles and to maximise our cash position, whilst still matching that to an extraordinary customer experience
Develop & execute key credit & collections strategies & processes to ensure achievement of all debt & retention targets
Position the area to provide valuable insights & recommendations to the business relating to customer propositions to in order to increase profitability, reduce risk & drive customer centricity
Ongoing review of model, including input to future direction and shape of organisation
Operationally manage, drive and ensure achievement of all key targets and KPIs per below.
Drive performance of our collection partners through monitoring their success rate versus targets & benchmark performance against other agencies
Agree & report on KPI & key insights that accurately represent the full debt picture to the business - key metrics will relate to cash collection, age and health of the debtors ledger, customer satisfaction, cost, bad debt & involuntary churn
Produce monthly credit management dashboard showing performance against targets and remedial actions to address underperforming areas
Champion customer centric collections to maximise customer retention
Lead & motivate the credit management team to achieve all targets while ensuring people satisfaction in the area is reaching the benchmark agreed
Align with Finance to forecast the bad debt provision in the budget utilising all relevant inputs including the market place & the economy
Ensure that the business is enabled with the necessary processes & systems for the assessment of credit risk on services/ products offered to customers/ applicants
Input into the capability roadmap to support effective credit assessment & collections and drive the relevant projects to ensure that any system or resource required to deliver on targets are in place
Lead innovation within the credit management area ensuring continuous process improvements to further increase effectiveness & efficiency into the future
Work closely with local organisations and other OpCos to ensure we are utilising all possible opportunities to improve our results and stay ahead of the curve
Engage in cross functional working with the relevant stakeholders relating to credit, risk, customer experience, cash flow & compliance
Develop customer behaviour insights to support the business in proposition development & drive these through the change process
Ensure compliance with Internal Control Audit & Corporate Governance policies aswell as any Group initiatives
Qualifications & Experience
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.