French Customer Support Associate

Competitive
Permanent
Republic of Ireland
09 Jan 2019
BBBH717913

A leading multinational technology with offices in Barcelona are currently hiring a number of Customer Support Associates with fluency in French or German and English.

A leading multinational technology with offices in Barcelona are currently hiring a number of Customer Support Associates with fluency in French or German and English.

Experience within a Customer Service environment and fluency in the language is required.

The Support Associate acts as the primary interface between the company and the business partners.

The Support Associate will be responsible for providing timely and accurate operational support to Selling Partners on the platform.

Responsibilities:

  • Provides prompt and efficient service to Selling Partners including the appropriate escalation of Selling Partners' issues.
  • Builds Platform and business knowledge to better serve Selling Partners.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partners' issues and questions.

Requirements:

  • Fluent in French or German and English (written and verbal)
  • Experience within a customer service environment preferred. Desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
  • Excellent communication and interpersonal skills.
  • Enthusiasm and strong self-motivation.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

Elaine Dorgan's picture
Team Leader | Sales & Marketing Recruitment
Cork 021 2300 300 | edorgan@morganmckinley.ie