Digital Support Expert - Danish

Competitive
Permanent
Dublin
12 Mar 2019
BBBH722990

Digital Support Expert - Opportunity in American Global Corporation with office based in Dublin

Currently recruiting for a Digital Support Expert with fluency in Danish for an American Global Corporation with offices based in Dublin. This role, based in Dublin 15, requires the successful candidate to serve as the point of contact for technical resolution for customers requiring assistance on the company's products.

The Digital Support Expert is also accountable to capture repeatable solutions in the knowledgebase and make it available for self-help.

Responsibilities:

  • Provide on-demand and scheduled remote technical support to resolve customer service issues. Perform remote troubleshooting of problems in hardware, software, peripherals and communications.
  • Provide the customer with the benchmark level of experience at each customer interaction.
  • Correctly capture the customer experience and completely document the information using the appropriate tool.
  • Develop knowledge base entries for supported products.

Requirements:

  • Fluency in Danish.
  • Demonstrate Critical Thinking by using logic and reasoning to identify the strengths and weaknesses of alternative solutions, approaches to problems and conclusions.
  • Demonstrate having empathy for the customer experience.
  • Ability to troubleshoot software issues.

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.