Customer Success Manager

Competitive
Permanent
Cork
12 Feb 2020
BBBH753323

Customer Success Manager - Perm - Cork

One of our Cork clients, spanning a wide variety of industries with their software offering, have identified expansion opportunity with their unrivalled product, and with this are scaling their Customer success management team.

Are you passionate about Customer success, driven to advise Customers on how to achieve the maximum value from the product you advocate?

The responsibilities afforded to these roles include, but are not confined to:

  • Improving the Customer experience and satisfaction rates
  • Partnering with Account Managers to identify up selling opportunities.
  • Making sure Customers are getting full value of this Software solution, on every platform available.
  • Drive internal business units to ensure a high standard of Customer satisfaction.
  • Be an escalation point for Customers when necessary, engage the appropriate business unit, demonstrate your influencing skills to acquire a solution from your busy colleagues.
  • Develop strong relationships with Customers and internal colleagues alike.

There are a number of positions available in this growing team, so candidates with experience from 1-5 years are invited to apply and display their strengths in the area of Customer success.

Candidates must have very strong external client facing experience to date, and demonstrate exceptional success in this area.

The preferred candidates will have worked with Software Products in the past and demonstrate an interest in Technology products.

We've already placed successful candidates in this team and are excited about the vision for it's future with these additional positions. Apply now to register your interest or contact Lisa Lawlor on 021 2300 300 or email llawlor@morganmckinley.com to set up a call.

These permanent positions offer a competitive salary and a strong benefits package. Candidates must be eligible to work in Ireland without restriction as visa sponsorship process is not on offer at this time.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Lisa Lawlor's picture
Consultant
Cork 353 (0) 21 2300300 | llawlor@morganmckinley.com