Customer Services Administrator

€30 - €40 ph
Permanent
Dublin City Centre
18 Jun 2019
BBBH733715

Customer Service Administrator required for large Irish bank operations

Customer Services Administrator

Location: Dublin City Centre

Salary: €30,000

One of Ireland's largest banks is looking for customer focused individuals with a passion for financial services to join their Customer Service team. The role of a Customer Service Administrator is to provide quality customer service to members of the bank across a range of products- mortgages, insurance and saving/ current accounts. This is an excellent opportunity to gain great exposure to banking operations, don't delay-Apply Online Today!

Responsibilities:

  • Provide top quality level of customer service in a professional manner
  • Answering a high volume of calls per day and maintaining an excellent telephone manner
  • Handling customer queries in a timely and efficient way
  • Ensuring customer accounts are up to date and accurate at all times
  • Responsible towards working towards KPI's based on calls answered, complaints logged, efficiency of call handling and compliance to legislation.

Requirements:

  • Minimum 2 years' in a similar environment
  • Relevant third level qualification or professional equivalent
  • APA in loans in desirable with a commitment to career development
  • Ability to communicate in a confident and professional manner
  • Excellent customer service skills
  • Ability to work in a fast paced, busy environment
  • Excellent time management and personal organisation skills
  • Goal orientated and KPI focused

Apply Online Today!

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Julianne Fogarty's picture
Consultant | Banking & Insurance, Financial Services Recruitment
Dublin 01 4321555 | jfogarty@morganmckinley.ie