Application Support Analyst

Competitive
Permanent
Cork
25 Jul 2019
BBBH723616

Application Support Analyst

Application Support Analyst

If you are passionate about IT and providing the best quality service for your customer or client, if you are looking to work for a company that appreciates their employees, provides training and the market's best benefits, if you are looking for a position that offer clear career progression and growth..then stay reading, this role might be just be for you!

This is a exciting client-facing opportunity with a growing Application Support team in Cork.

Responsibilities include:

  • Provide App Support on software developed through SQL used by the Client.
  • Troubleshoot problems that arise, prioritise issues depending on severity and keep clients up-to-date on what stage of resolution the issue is at.
  • Communicate via the telephone, email or WebEx session.
  • This role may require the successful candidate to be in a Client facing position so there is strong emphasis on you to have good commuication skills and good client-focus skills

Requirements:

  • Third Level Qualification in Business, IT or related discipline
  • Experience in a customer service or technical support role, preferably software or related experience and SQL coding experience
  • Ability to take initiative and to set priorities independently
  • Strong Customer Service skills
  • Experience using Salesforce an advantage

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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Ellen Walsh's picture
Consultant | IT Recruitment
Cork 353 (0) 21 2300300 | ellenwalsh@morganmckinley.ie