Account Support Associate

Competitive
Contract
Dublin
12 Mar 2019
BBBH710963

Exciting new project with a global digital corporation based in Blanchardstown

We have an exciting new project with a global digital corporation based in Blanchardstown in Dublin. We are looking for Danish or Dutch speakers for an Account Support Associate role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate.

Main Responsibilities:

  • Act as the primary country contact for customers on all escalations
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally

Qualifications:

  • High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
  • Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
  • Fluency in Dutch or Danish

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.