[Video] Emotional Intelligence and High Performance Teams

Psychologist Alan Lyons shares how to develop your emotional intelligence and boost your performance in the workplace.

In this webinar Alan discusses emotional intelligence (EI), how we develop it and how we can boost our performance in the workplace if we develop our EI. This session covers:

  • What is positive psychology?
  • What are the scientific conditions under which people flourish?
  • What is EI and how can it develop over time?
  • The Paradox of Choice
  • Our energy drivers



Q&A - Your questions answered with Alan

Have you any tips on handling setbacks and immediate strategies for high performers?

Denis, Manchester, United Kingdom

A great strategy would be to develop an optimistic attitude Denis. A pessimistic attribution style sees individuals react to setbacks believing them to be more severe, personal and permanent than optimistic individuals. Remember that the situation may be hopeless but it is not (necessarily) serious.

How can I have greater confidence in selling even if I don't have much knowledge or experience?

Leslie, Singapore

Leslie obviously knowledge and experience will build greater confidence. However much of the research also clearly shows how developing your EQ will greatly assist you also. If you remember during the webinar we talked about the marshmallow experiment, well research clearly shows that great sales people similarly have high impulse control - so don’t be a marshmallow grabber!

Do you have any recommended EI activities that can help team building?

Caroline, Dublin, Ireland

Caroline you can’t go wrong as teams who even take time out to discuss their emotions are far more likely to start to collectively develop them. As Carl Rogers stated ‘change happens where the awareness is’. Also you could use an EQ group report, which will give you a construct to position the team conversation around.

How does EI differ from what was called EQ?

John, Northampton, United Kingdom

EI means emotional intelligence and Rueven Baron the author of the EQ-2.0 coined the phrase EQ. People now use them interchangeably.

How much positive exceptions (islands of excellence) can help in changing the picture in "depressed economies"?

Pascal, Reyrieux, France

Hugely so, there is nearly always an exception to every problem and emotionally intelligent people naturally seek to amplify these ‘positive exceptions’ as you call them. Indeed Wittgenstein the great philosopher commented that ‘no problem exists all the time at least not at the same intensity’.

How do you tide over the downs of life, especially that of others, since emotions are infectious?

Chi Kin, Singapore

IQ is now widely accepted to be the price of entry into most organisations, however once inside it is your EQ that is a greater predictor of your potential success. So it is the interplay of the two which is most important, rather than holding up one as more important than the other.

How do you assess one's emotional intelligence?

Christian, Tokyo, Japan

There are many psychometric assessments, which will allow you to do just that Christian. The world’s most scientifically validated measurement is the EQ-i 2.0 by the test publishers MHS.

How to win people over during the first 10 seconds of meeting?

Mohamad Firdaus Bin, Singapore

Win them over by being your authentic self – always be yourself Mohamad! Unless, of course you can be a pirate than always be a pirate!

Is the skill of EQ something you acquire or are you born with a certain level of EQ?

Grace, Singapore

The reason why EQ is discussed and used in development initiatives so often is because it is a great predictor of high performance and perhaps more importantly it is something you can develop and accelerate learning in.

Is there a difference dealing with staff from generation X, Y and Z?

Roy, Singapore

Absolutely. However that ‘difference’ if looked at through the lens of emotional intelligence can be seen as ‘a strength’ rather than ‘a weakness’. As Jack Welch stated “In manufacturing we try to stamp out variance with people – variance is everything.”


About Alan Lyons:

Alan Lyons

Alan is a registered psychologist belonging to both the Division of Counselling Psychology and the Division of Work and Organisational Psychology within the Psychological Society of Ireland. He is a founding member of the Society for Coaching Psychology within the British Psychological Society.

He is an accredited sport psychologist and professional member of the Irish Institute of Sport. Highly experienced and accredited facilitator specialising in working with blue chip organisations and sports teams, delivering authentic leadership and high performance team development seminars as well as individual coaching.

His company KinchLyons was set up to enable organisations, to achieve greatness through their people. They journey with their clients to execute strategy, unleash talent, build high-performance teams, develop authentic leaders and embed high trust cultures. Connect with Alan on LinkedIn.

Gerald FitzGerald's picture
Chief Operations Officer Ireland