Irish owned, global recruitment company reaches final 10 across Europe in the Customer Focus category.
Irish owned global recruitment firm Morgan McKinley been named as one of the finalists and Ruban d’Honneur recipient in the 2014/5 European Business Awards. The awards this year attracted interest from over 24,000 organisations from 33 countries. Selected as one of 10 finalists across Europe in the Customer Focus category, the company will now go on to compete in the third and final round of judging in April this year. The awards programme is designed to recognise and promote excellence, best practice and innovation in the European business community and the judges include European business and political leaders, academics and entrepreneurs.
Morgan McKinley’s nomination in the Customer Focus category focused on the company’s innovations in developing a new customer relationship management process over the last 18 months. Introducing this required an internal programme of communications and change management among all employees and included a complete re-build of the company’s customer database to ensure a seamless CRM.
Chief Operations Officer with Morgan McKinley, Ms Karen O’Flaherty said: “With our Career Ally programme, we have turned the notion of who the customer is on its head by introducing a candidate-centric approach. We are taking a long term view on this relationship; it’s not just about the next career move. From less form filling to greater face to face interaction and greater feedback opportunities for professionals, the focus is on the individual. All our systems as well as our people have been re-directed to this end”.
Ms O’Flaherty concluded: “We have also sought to add value through developing sentiment analysis of the jobs market and global trend reports to give Irish professionals greater insight into international as well as national career trends and opportunities”.
The European Business Awards this year attracted interest from over 24,000 organisations from 33 countries in Europe. From the entrants it chose 709 National Champions from 31 countries. The Ruban d'Honneur finalists have been chosen from that group.
For more information on the Awards, the Ruban d’Honneur winners by country and the public vote please visit www.businessawardseurope.com