2017 Multilingual Salary Guide

2017 Multilingual Salary Guide

Rachel Walsh 01.01.2017

The Multilingual Salary & Benefits Guide covers salary ranges for customer service, business development and sales professionals who speak two or more languages and work in Ireland in 2017.

Morgan McKinley’s Multilingual Desk recruits into roles where a foreign language, fluency or native, is the main priority for companies. 2016 saw continued demand from companies who run their European or global operations out of Ireland, in particular Multinationals who have set up their EMEA HQ in Ireland as well as start-up tech businesses. Growth sectors have been ICT, online retail, social media and outsourcing.

Multilingual Salary Guide

RoleYears' ExperienceDublin
Cork
Limerick
Waterford
Customer Service Manager0 - 335k - 45k33k - 40k32k - 42k32k - 42k
3 - 545k - 53k40k - 50k40k - 50k40k - 50k
5+53k - 65k50k - 60k50k - 60k50k - 60k
Customer Service Team Leader0 - 326k - 32k26k - 28k25k - 27k25k - 27k
3 - 532k - 36k28k - 32k27k - 32k27k - 32k
5+36k - 40k32k - 36k32k - 36k32k - 36k
Customer Service Rep0 - 322k - 26k22k - 25k22k - 25k22k - 25k
3 - 526k - 32k25k - 29k25k - 29k25k - 29k
5+32k - 40k29k - 34k29k - 34k29k - 34k
Technical Support Level 1 - 30 - 320k - 25k22k - 24k22k - 24k22k - 24k
3 - 525k - 34k24k - 27k24k - 27k24k - 27k
5+34k - 40k27k - 36k27k - 36k27k - 36k
Business Development Rep0 - 323k - 30k25k - 30k28k - 33k28k - 33k
3 - 530k - 45k30k - 38k30k - 38k30k - 38k
5+45k - 55k43 - 53k43 - 53k43 - 53k
Tele - sales rep0 - 320k - 25k19k - 25k19k - 25k19k - 25k
3 - 525k - 32k25k - 30k25k - 30k25k - 30k
5+32k - 40k30k - 35k30k - 35k30k - 35k
Sales Manager0 - 345k - 50k42k - 47k40k - 45k40k - 45k
3 - 550k - 55k47k - 52k45k - 50k45k - 50k
5+55k - 70k52k - 65k50k - 60k50k - 60k
Inside sales team lead0 - 345k - 50k42k - 47k40k - 45k40k - 45k
3 - 550k - 55k47k - 52k45k - 50k45k - 50k
5+55k - 70k52k - 65k50k - 60k50k - 60k
Inside Sales Rep0 - 335k - 40k32k - 38k30k - 37k30k - 37k
3 - 540k - 45k38k - 45k37k - 43k37k - 43k
5+45k - 50k43k - 48k43k - 48k43k - 48k
Accounts Payable/Receivable0 - 326k - 28k25k - 28k22k - 26k22k - 26k
3 - 528k - 34k28k - 33k26k - 32k26k - 32k
5+34k - 38k33k - 37k32k - 36k32k - 36k
Credit Collections0 - 325k - 28k25k - 28k23k - 26k23k - 26k
3 - 528k - 32k28k - 32k26k - 30k26k - 30k
5+32k - 38k32k - 38k30k - 36k30k - 36k
Order Management Agent0 - 326k - 32k24k - 28k24k - 28k24k - 28k
3 - 532k - 38k28k - 34k28k - 34k28k - 34k
5+38k - 45k34k - 44k34k - 44k34k - 44k
Call Centre Manager0 - 335k - 45k35k - 45k35k - 45k35k - 45k
3 - 545k - 55k45k - 50k45k - 50k45k - 50k
5+55k - 70k50k - 60k50k - 60k50k - 60k
Telesales Manager0 - 335k - 45k35k - 45k30k - 35k30k - 35k
3 - 545k - 55k45k - 50k35k - 40k35k - 40k
5+55k - 60k50k - 60k40k - 45k40k - 45k
Inbound Telesales0 - 323k - 28k22k - 27k22k - 27k22k - 27k
3 - 528k - 35k27k - 30k26k - 32k26k - 32k
5+35k - 40k30k - 35k32k - 40k32k - 40k
Outbound Telesales0 - 324k - 30k22k - 28k22k - 28k22k - 28k
3 - 530k - 35k28k - 32k28k - 32k28k - 32k
5+35k - 40k32k - 40k32k - 38k32k - 38k

*Base salaries only (does not include commission and other benefits)

Commentary on Multilingual Roles and Remuneration in Ireland for 2017

From companies looking to trade internationally we have seen a continued high demand for German, Dutch and Nordic speakers, at entry and junior level. These skill sets are in a short supply. Candidates with Mediterranean and Eastern European languages are still in demand, however there has been somewhat of an oversupply in this area. Over 60% of candidates placed into entry level roles are sourced from overseas  These jobs seekers are looking for a career change with a view to career progression within 12 to 18 months.

Most in demand roles have been sales & business development, particularly within SaaS sales with a focus on new business, customer service and technical support. Salaries have remained overall steady with a slight increase seen in software sales and more senior or specialist roles for the in-demand languages. Employers need to consider offering attractive benefits to secure talent, and more an increasing number of companies are introducing attractive relocation packages and completion bonus to ensure fulfillment of roles.

We will continue to see a demand for foreign language skills in Ireland through 2017 for permanent and contract roles as companies continue to invest in new business.  

Rachel Walsh's picture
Multilingual Delivery Specialist Lead | Multilingual
rachel.walsh@morganmckinley.ie