2016 Multilingual Salary & Benefits Guide

Dominika Rozycka 12.01.2016

The Multilingual 2016 Salary Survey & Benefits Guide covers salary ranges for customer service, business development and sales professionals who speak two or more languages and work in Ireland in 2016.

German speakers strongly in demand

Morgan McKinley’s Multilingual desk recruits mainly into roles where a foreign language, fluency or native-level proficiency, is the main prerequisite such as customer service, order management, sales, collections, administration and technical support.

This market was extremely buoyant in 2015 with strong demand from companies that run their European or global operations out of Ireland, in particular sectors such as technology, online retail, outsourcing, social media and management consultancy. 

There is a very high demand for German, Dutch and Nordic speakers and talent with this skill set is in relatively short supply.  These professionals will often expect permanent staff benefits even for a short-term contract roles. Jobseekers offering the Mediterranean and Eastern European languages will still have options, but the volume of roles is  less for these individuals

Entry level positions, where language is the main requirement, tend to be outsourced to agencies and staffing partners. Job seekers tend to stay for six to eighteen months with a view to career progression within the organisation. Around two-thirds of those looking to change jobs  are recruited directly from overseas, as the requirement is not merely a second language but native-level proficiency. 

In more senior or specialist roles, such as international IT sales, fluency, as opposed to native-level proficiency, is often adequate and a higher proportion of talent are recruited locally in Ireland.

Salaries have increased for the in-demand languages but elsewhere the movement has been slight. Employers may need to be a little more flexible in 2016 with some companies now offering a completion bonus if they cannot attract sufficient candidates at the set salary level.
 

 

Multilingual

RoleYears' ExperienceDublin
Cork
Limerick
Waterford
 
Customer Service Manager0 - 335,000 - 45,00033,000 - 43,00032,000 - 42,00032,000 - 42,000 
3 - 545,000 - 53,00043,000 - 50,00042,000 - 48,00042,000 - 48,000 
5+53,000 - 65,00050,000 - 58,00048,000 - 54,00048,000 - 54,000 
Customer Service Team Leader0 - 324,000 - 32,00024,000 - 28,00022,000 - 27,00022,000 - 27,000 
3 - 532,000 - 36,00028,000 - 34,00027,000 - 32,00027,000 - 32,000 
5+36,000 - 40,00034,000 - 38,00032,000 - 36,00032,000 - 36,000 
Customer Service Rep0 - 322,000 - 28,00019,000 - 24,00018,000 - 22,00018,000 - 22,000 
3 - 528,000 - 32,00024,000 - 28,00022,000 - 26,00022,000 - 26,000 
5+32,000 - 36,00028,000 - 32,00026,000 - 30,00026,000 - 30,000 
Technical Support Level 1 - 30 - 320,000 - 25,00019,000 - 23,00018,000 - 22,00018,000 - 22,000 
3 - 525,000 - 34,00023,000 - 28,00022,000 - 27,00022,000 - 27,000 
5+34,000 - 40,00028,000 - 38,00027,000 - 36,00027,000 - 36,000 
Business Development Rep0 - 325,000 - 35,00030,000 - 35,00028,000 - 33,00028,000 - 33,000 
3 - 535,000 - 45,00035,000 - 45,00033,000 - 43,00033,000 - 43,000 
5+45,000 - 55,00045,000 - 55,00043,000 - 53,00043,000 - 53,000 
Tele-sales rep0 - 322,000 - 27,00020,000 - 26,00019,000 - 25,00019,000 - 25,000 
3 - 527,000 - 32,00026,000 - 32,00025,000 - 30,00025,000 - 30,000 
5+32,000 - 42,00032,000 - 38,00030,000 - 35,00030,000 - 35,000 
Sales Manager0 - 345,000 - 50,00042,000 - 48,00040,000 - 45,00040,000 - 45,000 
3 - 550,000 - 55,00048,000 - 53,00045,000 - 50,00045,000 - 50,000 
5+55,000 - 70,00053,000 - 65,00050,000 - 60,00050,000 - 60,000 
Inside sales team lead0 - 345,000 - 50,00042,000 - 48,00040,000 - 45,00040,000 - 45,000 
3 - 550,000 - 55,00048,000 - 53,00045,000 - 50,00045,000 - 50,000 
5+55,000 - 70,00053,000 - 65,00050,000 - 60,00050,000 - 60,000 
Inside Sales Rep0 - 335,000 - 40,00035,000 - 40,00030,000 - 37,00030,000 - 37,000 
3 - 540,000 - 45,00040,000 - 45,00037,000 - 43,00037,000 - 43,000 
5+45,000 - 50,00045,000 - 50,00043,000 - 48,00043,000 - 48,000 
Accounts Payable/Receivable0 - 326,000 - 28,00024,000 - 27,00022,000 - 26,00022,000 - 26,000 
3 - 528,000 - 34,00027,000 - 33,00026,000 - 32,00026,000 - 32,000 
5+34,000 - 38,00033,000 - 37,00032,000 - 36,00032,000 - 36,000 
Credit Collections0 - 325,000 - 28,00024,000 - 27,00023,000 - 26,00023,000 - 26,000 
3 - 528,000 - 32,00027,000 - 32,00026,000 - 30,00026,000 - 30,000 
5+32,000 - 38,00032,000 - 37,00030,000 - 36,00030,000 - 36,000 
Order Management Agent with Languages0 - 326,000 - 32,00026,000 - 30,00024,000 - 28,00024,000 - 28,000 
3 - 532,000 - 38,00030,000 - 35,00028,000 - 34,00028,000 - 34,000 
5+38,000 - 45,00038,000 - 45,00034,000 - 44,00034,000 - 44,000 
Call Centre Manager with language0 - 335,000 - 45,00035,000 - 45,00035,000 - 45,00030,000-35,000 
3 - 545,000 - 55,00045,000 - 50,00045,000 - 50,00035,000 - 45,000 
5+55,000 - 70,00050,000 - 65,00050,000 - 60,00045,000 - 50,000 
Telesales Manager with language0 - 335,000 - 45,00030,000 - 35,00030,000 - 35,00025,000 - 30,000 
3 - 545,000 - 55,00035,000 - 40,00035,000 - 40,00030,000 - 35,000 
5+55,000 - 60,00040,000 - 45,00040,000 - 45,00035,000 - 45,000 
Inbound Telesales with language 0 - 322,000 - 28,00021,000 - 26,00021,000 - 26,00019,000 - 21,000 
3 - 526,000 - 30,00026,000 - 32,00026,000 - 32,00021,000 - 25,000 
5+30,000 - 35,00032,000 - 40,00032,000 - 40,00025,000 - 30,000 
Outbound Telesales with language0 - 320,000 - 28,00022,000 - 28,00022,000 - 28,00019,000 - 21,000 
3 - 528,000 - 35,00028,000 - 32,00028,000 - 32,00021,000 - 25,000 
5+35,000 - 40,00032,000 - 38,00032,000 - 38,00025,000 - 30,000 

*Base salaries only (does not include commission and other benefits)

Typical range of benefits for multilingual professionals:

Benefit TypeManagementNon-Management
Pension5% - 5% employer contribution2% - 8% employer contribution
Healthcarecover inclusive of employee and dependantsCover for employee and dependants or employee only. Employees and their spouse/dependants
Bonusup to 10%up to 5-7%
Annual Leave25 days20 - 25 days
OtherOnsite canteen, travel tax scheme, relocation package, Share purchase plan, Life assurance, Employee Assistance Programme, Paid maternity leave, education assitance, cycle to work scheme, etcCanteen, Parking, Educational Assistance, Paid Holidays, Company Transport, relocation package, Share purchase plan, Life assurance, Travel saver ticket, Employee Assistance Programme, Paid maternity leave, Company Day, education assitance, cycle to work scheme. Company laptop & phone
Dominika Rozycka's picture
Manager
drozycka@morganmckinley.com

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