Mortgage Customer Services - Dublin

A customer complaints administrator is needed for our client, a leading financial services institution, the suitable candidate will be either Mortgage Certificate/QFA qualified and have experience working in a banking environment. There is a competitive package on offer to the successful candidate.

Prime Responsibilities:

• Provide a leading level of Customer Service in a courteous and sensitive manner

• Excellent telephone manner and be able to communicate with clients in a professional way.

• Strong research and administrative skills to ensure customer queries are resolved efficiently and to agreed deadlines
• Assistance in keeping all customer correspondence up to date
• Provide support/assistance to staff members from other departments where appropriate.
• Ensure that all company Codes of Practice/Conduct and all external legislative requirements are adhered to.

Qualifications/Experience Needed:

• Have broad knowledge of the mortgage process
• Hold a Certificate in Mortgage Practice or QFA qualified
• Have completed the Loans and Regulation modules of the QFA

Key Skills:

• Possess a high level of numerical skills and have the ability to think analytically
• Pay strong attention to detail in all of your work
• Be customer focused and have the ability to work on their own initiative
• Strong administration/letter writing skills and the ability to work under pressure and to strict deadlines
• Strong communication skills with an ability to deal with customers in a confident and professional manner
• Excellent general administration skills